Our Policies

In today’s retail market, we believe honesty is the best policy. That’s why we designed the most generous, fair, and transparent store policy for our guests. Read the following policies to find out more about how we provide the best customer experience. Please don’t hesitate to contact us if you have any questions.

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Cancellations:  We ask that if you must cancel or reschedule, you do so 24 hours before your appointment to avoid being charged a ($50 or $75 depending on what appointment package you chose) no-show/late cancellation fee.  Your appointment is very special to us and unique to just you, so just let us know if you can't make it and we will be happy to reschedule your appointment time.

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Refunds/Returns: Made-to-order dresses such as special order wedding dresses, bridesmaid, mothers, or prom are non-returnable, non-refundable.  All sales are final.  We ask for payment in full unless other arrangements have been made. Ask us about our layaway program and other easy payment options!

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Measurements: 
Our trained stylist will measure you and consult with the specific designers’ size chart to help in selecting the correct size for you. Your size is determined by your largest measurement, if your measurements fall between sizes we advise you to order the larger size since a dress can always be taken in but not let out in most cases. If you request a size other than what our consultant has suggested, you are required to sign that you are requesting a different size per the wedding dress designer's requirement.